Migration Guide

Migrate Your Existing Number

Switch from any WhatsApp API provider, Cloud API, or WhatsApp Business App to ODIV Engage.

From Any WhatsApp API Provider / Cloud API

If Your Meta Business Account Is Verified

Below is a simplified guide to ensure a smooth migration process on our platform.

Navigate to WhatsApp Manager and disable the two-step verification for your number.

Ensure that you have access to the same Meta Business Account linked to your WhatsApp API number. An OTP (One-Time Password) will be sent via SMS or voice call to your WhatsApp API number as part of the verification process.

Follow the same steps to migrate a channel from v1 to v2.

Important: It will ask you to Create a New WhatsApp Account. This is FINE. You will create a WhatsApp Account and migrate your number into it. As long as you DO NOT DELETE the existing number in WA Manager, your templates and blue tick (if any) will also be migrated.

After migration:
• Blue tick (if any) will remain intact post-migration
• Your templates will be transferred with a 99% success rate

Post-Migration Checklist

Unlink the WhatsApp catalog from your old WhatsApp Business account and link it to the new one
Reconfigure payment settings in the new WhatsApp Business account
Recreate all native WhatsApp flows
Add your commands and ice breakers

From Any WhatsApp API Provider / Cloud API

If Your Meta Business Account Is Unverified

Warning: If your Meta Business Account is unverified, you cannot migrate a number. Instead, you must remove your number from WhatsApp Manager and re-register it. This will erase all your message templates, requiring you to recreate them.

From WhatsApp Business / Personal App

Switching from the WhatsApp App

Direct migration of a phone number from the WhatsApp Business App or Personal WhatsApp App to the WhatsApp API is not supported. However, you can still use your existing number with the WhatsApp API by following a two-step process: deleting it from the WhatsApp app and then registering it new with the WhatsApp API.

Key Considerations:
• Data Loss: When you delete your number from the WhatsApp app, you will lose all saved data on your mobile device — chat histories, uploaded images, and videos.
• Groups: You will be automatically removed from any WhatsApp groups you were a part of. You'll need to be added again by a group member.

Follow WhatsApp's official instructions to delete your account:

WhatsApp FAQ — How to Delete Your Account

Remember: This process should be carefully considered, given the irreversible loss of your WhatsApp data and group memberships.

Troubleshooting

Migration Stuck or Getting Permissions Error?

When encountering a migration error, it's necessary to take specific steps to resolve the issue. This error is often external, possibly stemming from Meta, and not directly caused by our services. To address this, follow the procedure below:

Please Note:
• All existing messaging templates will be lost.
• Any verified status, such as the blue tick, will also be removed.

Navigate to your channel, click on the three dots menu, and select "Permanently disable channel."

Ready to migrate?

Start your free trial and our team will guide you through every step of the migration process.

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