Cookie Policy
Last Updated: March 15, 2026
Operated by: ODIVEND OPC PRIVATE LIMITED | [email protected]
1. What Are Cookies & Local Storage?
Traditional HTTP cookies are small text files stored by your browser when a website sends a Set-Cookie header. ODIV Engage primarily uses browser localStorage — a client-side storage API that works similarly but is set by JavaScript rather than HTTP headers.
Both serve the same purpose: remembering your preferences and consent choices across visits. This policy covers all browser-side storage we use on engage.odivend.com and chat.odivend.com.
2. What We Store and Why
2.1 Strictly Necessary — Always Active
These cannot be disabled. They are essential for platform authentication and session security.
| Key | Storage | Duration | Purpose |
|---|---|---|---|
| odiv_access_token | sessionStorage | Browser session | Authenticates your logged-in session (JWT) |
| odiv_refresh_token | localStorage | Until logout | Refreshes expired access tokens without re-login |
| odiv_customer | localStorage | Until logout | Stores your account profile locally for faster UI |
2.2 Functional — Preference Cookies (Always Active)
These store your language, currency, and consent preferences. Under DPDP Act and GDPR, these are classified as strictly functional cookies with no privacy impact — they are permitted without explicit consent as they hold no personal data and exist solely to remember your display settings.
| Key | Duration | Purpose |
|---|---|---|
| odiv_locale | 12 months | Remembers your chosen display language (e.g. "de", "fr") |
| odiv_country | 12 months | Remembers your chosen country/region (e.g. "IN", "DE") |
| odiv_currency | 12 months | Remembers your chosen pricing currency (e.g. "INR", "EUR") |
| odiv_cookie_consent | 12 months | Records your cookie consent choices, timestamp, and policy version |
| odiv_pricing_cache | 1 hour | Caches current pricing data to reduce API calls and improve load speed |
| odiv_pricing_cache_time | 1 hour | Timestamp used to validate the pricing cache expiry |
2.3 Analytics — Requires Your Consent
Analytics storage is only activated after you click "Accept All" or manually enable Analytics in the cookie preferences panel.
| Tool | Provider | Location | Purpose |
|---|---|---|---|
| PostHog Analytics | PostHog Inc. | EU (Frankfurt, Germany) | Tracks page views, feature interactions, and usage patterns to help us improve the platform |
PostHog is configured to: use EU-hosted servers only; not collect personally identifiable information by default; and respect opt-out immediately when you withdraw consent.
3. Third-Party Storage
Google Fonts (fonts.googleapis.com) may set a browser cache entry but does not set persistent cookies or track users across sites. We do not use advertising cookies, tracking pixels, or retargeting technologies on this Website.
4. Your Choices
4.1 Via Our Cookie Banner. Click the cookie icon at the bottom-right of any page to open the preferences panel. You can enable or disable Analytics at any time. Your choice takes effect immediately.
4.2 Via Your Browser. You can configure your browser to block or delete localStorage. Note that blocking functional storage will reset your language and currency preferences on every visit.
Browser settings guides:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions
4.3 Opt-Out of PostHog. If you have previously consented to analytics, open the cookie preferences panel and toggle Analytics off. PostHog will stop collecting new data immediately and existing session data will be cleared.
5. How to Clear All ODIV Storage
To clear all ODIV Engage storage from your device:
- Open your browser's Developer Tools (F12 or Cmd+Option+I on Mac)
- Navigate to Application → Local Storage → engage.odivend.com
- Delete all keys prefixed with
odiv_
Alternatively, use your browser's built-in "Clear site data" or "Clear browsing data" function.
6. Consent Management
When you first visit engage.odivend.com, a consent banner appears. Your record is stored in odiv_cookie_consent in localStorage and contains:
- Your consent choices for each category (essential / analytics)
- Timestamp of when consent was given
- Policy version number — used to determine if consent needs to be re-requested
Consent expires after 12 months, after which you will be asked again. If we make material changes to our cookie practices, we will increment the policy version and request fresh consent.