ODIV Engage ব্যবহারের ক্ষেত্র — 18টি WhatsApp অটোমেশন প্লেবুক
নিচের প্রতিটি প্লেবুক ODIV Engage WhatsApp Business API প্ল্যাটফর্মে চলে। প্রতিটিতে রয়েছে শুরু করার ট্রিগার, স্বয়ংক্রিয় ফ্লো এবং শিল্প অনুযায়ী বাস্তব উদাহরণ।
Broadcasting & Campaigns
Launch targeted marketing campaigns safely and at scale. Enjoy high deliverability, rich media templates, and built-in analytics.
ট্রিগার: Schedule or Webhook. ফ্লো: Filter Audience Segment → Send Template Message → Wait for Reply → Auto-Tag Lead.
- Flash Sale Alert (Retail • D2C) — Import list; Send rich image template; Track CTA clicks
- Newsletter via WhatsApp (Media • Creators) — Digest compilation; Opt-out button; Read receipt analytics
- Google RCS Promos (All (India)) — Rich carousel format; Verified sender check; App-like interactions
Customer Support & Service Desk
Deflect repetitive queries with smart flows. Seamlessly hand off to human agents during working hours.
ট্রিগার: Customer sends message. ফ্লো: Intent AI Check → Reply with FAQ → Condition: Resolved? → Hand-off to Human Agent.
- Order Status Bot (Ecommerce) — Ask for Order ID; Fetch from Shopify API; Send tracking link
- Returns Management (Retail) — Capture reason image; Validate policy; Generate return label
- Multi-language Support (Global Support) — Detect language; Translate query; Route to native agent
Lead Generation & Qualification
Capture leads instantly via chat widgets or social ads. Auto-qualify and route to your sales team's CRM.
ট্রিগার: Click-to-WhatsApp Ad. ফ্লো: Greet Lead → Ask Qualification Qs → Score Lead → Push to CRM / Email Sales.
- Real Estate Brochure (Real Estate) — Confirm budget; Send PDF brochure; Schedule site visit
- B2B Demo Booking (SaaS) — Company size check; Calendly link; Sync to HubSpot
- University Admissions (Education) — Capture intended major; Share fee structure; Send application link
Appointments & Scheduling
Built-in calendar flows. Let clients book, reschedule, and receive automated reminders to drastically reduce no-shows.
ট্রিগার: Client requests slot. ফ্লো: Show Slots AI → Client picks time → Update Google Calendar → Schedule 24hr Reminder.
- Clinic Consultation (Healthcare) — Symptom check; Booking confirmation; Pre-visit instructions
- Spa / Salon Booking (Wellness) — Service selection; Stylist preference; Deposit payment link
- Home Service Tech (Services) — Location capture; ETA live tracking; Post-service rating
Event Ticketing & QR Passes
Generate individual QR passes, send personalized PDF invitations, and run gate check-ins entirely on WhatsApp.
ট্রিগার: Ticket purchase webhook. ফ্লো: Generate unique QR → Attach event PDF guide → Send WhatsApp Ticket → Scan at gate app.
- Concert & Festivals (Entertainment) — Bulk ticket delivery; Lineup announcements; Merch upsell
- Expo Stall Leads (B2B Events) — Visitor scans stall QR; Capture contact info; Send company deck
- Private Webinars (Coaching) — Zoom link distribution; Starting-in-10m alert; Post-event recording
Ecommerce & Reordering
A native mini-store inside chat. Let customers browse catalogs, add to cart, and checkout seamlessly without apps.
ট্রিগার: Customer types "Menu". ফ্লো: Send Catalog List → User Adds to Cart → Collect Address → Send Payment Link.
- Grocery Replenishment (FMCG) — 30-day reminder; 1-click repeat order; Loyalty point deduction
- Abandoned Cart Recovery (Retail) — Wait 1 hour; Send cart reminder + 10%; Convert to sale
- WhatsApp Mini-Store (Food / QSR) — Browse categories; Customise items; Checkout natively
Feedback, Surveys & NPS
Send interactive mini-forms securely. Measure sentiment and sync data directly into your analytical stack.
ট্রিগার: Order marked "Delivered". ফ্লো: Wait 24 Hours → Send 1-5 Rating → If < 3, flag manager → If 5, request Google Review.
- Post-Delivery NPS (Ecommerce) — Interactive button rating; Text review capture; Discount logic
- Employee Pulse Survey (HR) — Anonymous opt-in; Multi-question flow; Aggregated report via API
- Restaurant Experience (QSR) — Dine-in QR scan; Rate food & service; Manager SMS alert for bad review
Loyalty & Rewards
Track customer lifetime values and trigger VIP reward campaigns automatically, driving retention.
ট্রিগার: Purchase threshold met. ফ্লো: Assign "VIP" Tag → Calculate Points → Send Milestone Alert → Unlock Special Catalog.
- Tier Upgrade Alert (Airlines / Hospitality) — Welcome to Gold tier; List benefits; Provide dedicated support bot
- Birthday / Anniversary (Retail) — Date lookup; Personalised greeting; Exclusive 24h coupon
- Referral Program (D2C) — Generate ref link; Track friend signup; Credit both wallets
Social Media Comment-to-DM
Automatically engage users on Instagram/Facebook. Reply to comments, send DMs, and convert followers to CRM leads.
ট্রিগার: User comments keyword. ফ্লো: Auto-reply to comment → Send Insta DM → Capture Email/Phone → Move to WhatsApp Nurture.
- Instagram Giveaways (Creators) — "Comment WIN to enter"; DM entry form; Draw winner via Flow
- Product Launch Teaser (Fashion) — "Comment LINK for early access"; Send unlisted link DM; Build hype list
- Ad Lead Capture (Marketing) — Meta Lead Ad sync; Instant WhatsApp intro; Round-robin agent routing
Payment Reminders & Collections
Increase recovery rates with automated escalations. Send secure payment links using Razorpay, Stripe, or native gateways.
ট্রিগার: Invoice due in 3 days. ফ্লো: Send friendly nudge → Include Pay Link → Wait 2 days → Escalate to Call Center.
- Subscription Renewal (SaaS / Media) — Card expiry notice; Update billing link; Success confirmation
- School Fee Reminder (Education) — Termly generation; Send PDF invoice; Parent payment receipt
- EMI Nudges (Fintech) — Pre-due date reminder; Penalty warning; Restructuring flow
Enterprise Workflows (BFSI)
Complex, highly compliant journeys for Banking, Financial Services, and Insurance. Integrated deeply with Core Systems.
ট্রিগার: API call from LOS/CRM. ফ্লো: Verify Identity (OTP) → Fetch Account Status API → Present Options → Log consent securely.
- Loan Application Journey (Banking) — KYC document upload parsing; Eligibility calculator; Sanction letter delivery
- Insurance Claims (Insurance) — FNOL (First Notice); Accident photo upload; Surveyor assignment alert
- Policy Servicing (BFSI) — Address change request; Fund value check; Premium certificate download
Quick Broadcast
Simple promo and announcement campaigns. Segment, template, schedule, and send at scale.
ট্রিগার: Marketer chooses segment. ফ্লো: Build Template → Schedule Send → Broadcast Sent → Follow-up Reminder.
- Flash Sale Blast (Retail) — Upload segment CSV; Attach image template; Track delivery & reads
- Festival Greetings (All Industries) — Personalise by name; Schedule for 9 AM; Auto-remove unsubscribed
- New Product Announce (D2C / E-commerce) — Rich media carousel; CTA to store; Conversion pixel tracking
Utility Alerts
Fee reminders, bill-due notifications, system alerts. Automated escalation logic.
ট্রিগার: Payment due in X days. ফ্লো: Send WhatsApp Reminder → If Paid → Confirmation → If Not → Second Reminder → Escalate to Agent.
- School Fee Reminder (Education) — Termly generation; PDF invoice attached; Parent receipt on payment
- Utility Bill Alert (Utilities) — Due date countdown; Pay link with Razorpay; Auto-confirm on payment
- SaaS Renewal Notice (SaaS) — Card expiry warning; Update billing link; Grace period countdown
Auth & Login
WhatsApp-based authentication. Replace or supplement SMS OTP with secure WhatsApp approval flows.
ট্রিগার: User tries to log in. ফ্লো: Send Auth Template (code/approve) → User Replies / Taps → Validate via Webhook → App Session Unlocked.
- WhatsApp OTP Login (FinTech / Apps) — 6-digit code via template; Auto-expire in 5 min; Fallback to SMS
- Transaction Approval (Banking) — Approve/Decline button; Webhook to core banking; Audit log entry
- Password Reset (SaaS) — Identity verification Q; Reset link delivery; Confirmation message
Personalised Invitations
Weddings, private events, VIP experiences. Dynamic invites with names, QR codes, and RSVP collection.
ট্রিগার: Host uploads guest list. ফ্লো: Generate Dynamic Invites → Send WhatsApp Invites → Collect RSVP & Headcount → Send Reminders & Thank-you.
- Wedding Invitation (Events) — Personalised name + venue; QR entry pass; Menu preference RSVP
- Corporate Gala (Corporate) — VIP tier segmentation; Plus-one confirmation; Parking pass delivery
- Birthday Party (Personal) — Theme-based design; Head-count tracker; Thank-you with photos
Social Comment-to-DM
Instagram & Facebook automation. Auto-reply to comments, capture leads in DMs, push to WhatsApp nurture.
ট্রিগার: User comments with keyword. ফ্লো: Auto-reply to Comment → Send DM with Offer → Capture Email / WhatsApp → Push to CRM & Nurture.
- Instagram Giveaway (Creators) — "Comment WIN"; DM entry form; Draw winner via Flow
- Product Launch Teaser (Fashion) — "Comment LINK"; Send unlisted link DM; Build hype list
- Ad Lead Capture (Marketing) — Meta Lead Ad sync; Instant WhatsApp intro; Round-robin agent routing
RCS Rich Campaign
Google RCS messaging for Android. Rich cards, carousels, and interactive buttons.
ট্রিগার: Marketer creates RCS campaign. ফ্লো: Build Card / Carousel → Send via RCS → Track Button Clicks → Fallback to SMS.
- Product Carousel (E-commerce) — 4-card product carousel; Buy Now buttons; Conversion tracking
- Appointment Confirm (Healthcare) — Rich card with details; Confirm/Reschedule buttons; Calendar sync
- Loyalty Reward (Retail) — Points balance card; Redeem button; Store locator link
E-commerce Recovery
Abandoned cart recovery & reorder automation. Bring customers back with timely reminders and incentives.
ট্রিগার: Cart abandoned. ফ্লো: Send Cart Summary Reminder → Offer Coupon Code → If Purchased → Thank-you → If Not → Feedback Survey.
- Abandoned Cart Nudge (E-commerce) — Wait 1 hour; Cart items + image; 10% off coupon
- Reorder Reminder (FMCG / Grocery) — 30-day cycle detection; 1-click repeat order; Loyalty points added
- Wishlist Price Drop (Fashion) — Monitor price changes; Alert on reduction; Direct add-to-cart link
Pricing for the plans that run these playbooks is at /pricing.html, and a machine-readable summary at /llms-full.txt.