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Inbox

Omnichannel Inbox

Every conversation, one screen.

Stop juggling three messaging tools and the dead time your team spends switching between them. Run WhatsApp, Instagram, Messenger and Google RCS from a single shared inbox — and give your team the same app on iPhone, Android, Mac, Windows and the web.

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P
Priya Sharma
Hi! Is the festival hamper still in stock?
2m
3
M
Marcus Chen Instagram
Loved the reel — do you ship to Singapore?
8m
A
Aisha Khan Messenger
Thanks, payment received!
22m
R
Ravi Iyer RCS
Booking confirmed for Saturday 7pm.
1h
L
Liu Wei
Can I get a refund for order #4421?
2h
4 channels
WhatsApp + IG + Messenger + RCS in one screen
5 devices
iOS, Android, Mac, Windows, Web — same app
0 app store
Install from the browser. No store reviews, no waiting

Built for the moments your customers actually need this

WhatsApp, Instagram DM, Facebook Messenger and Google RCS in a single team inbox with a shared CRM beside every chat. Available as a web app, an installable mobile PWA, and a Mac/Windows desktop app — no app store.

Stop losing tickets in agent handoffs

Round-robin, least-active or availability-based assignment routes new chats to the right human the first time. Sales chats never sit in support, and vice versa.

Reply to Instagram from the same inbox

When a customer messages on Instagram instead of WhatsApp, your agent picks up in the same screen — no app-switching, no context loss, no missed reply.

One number, ten agents, ten devices

Your team logs in from phones, laptops or browsers and works the same shared queue without stepping on each other or paying per-seat fees.

From zero to live

How it works

Four steps. No engineer required. Each one takes minutes, not hours.

  1. 01

    Connect your channels

    Bring WhatsApp Business API, Instagram, Facebook Page and Google RCS into one workspace.

  2. 02

    Add your team

    Invite agents, group them by department, set schedules and assignment strategy.

  3. 03

    Install the app

    Install the inbox PWA on iOS, Android, Mac or Windows — two taps, no app store.

  4. 04

    Start chatting

    New messages land in the right department; agents reply, transfer or escalate from one screen.

In the box

Everything you need, grouped the way you'll use it

Not a feature list. A working surface — channels, workflow, integrations and the productivity layer that makes your team faster from day one.

Channels you can run

  • WhatsApp Business API
    Official Meta Cloud API
  • Instagram Direct
    DMs land in the same queue
  • Facebook Messenger
    From your verified Page
  • Google RCS
    For Android-first markets

Team & workflow

  • Smart routing
    By department, keyword or AI intent
  • Private team notes
    Internal context per chat
  • Quick replies + templates
    Save your most-used responses
  • Unified history
    Search across every channel

Apps your team installs

  • iOS PWA
    Install via Safari share sheet
  • Android PWA
    One-tap install from Chrome
  • Mac, Windows, Web
    Bundled with every plan
  • Push notifications
    FCM push on every device

Productivity extras

  • Rich attachments
    Image, video, doc, voice
  • Read receipts + typing
    Across all four channels
  • Scheduled messages
    Timezone-aware send
  • Offline read access
    For your last 200 chats
Plays well with
WhatsApp Business API Instagram Facebook Messenger Google RCS Web iOS Android Mac Windows
Before you click buy

The questions buyers usually ask first

Hesitations cluster around a few honest questions. Tap one to see the straight answer.

3 answered · ~30 sec to read all
01 We already have WhatsApp Web — why pay?
WhatsApp Web is one number, one user. The moment you have a team, no shared notes, no assignment, no analytics, no Instagram, no automations — and no audit trail when an agent leaves.
TL;DRBuilt for teams, not solo accounts.
02 Will my team need to learn a new app?
It looks like every modern messenger your team already uses. Onboarding takes one 15-minute walkthrough. Most agents are productive in their first hour.
TL;DROnboard in 15 minutes.
03 Does the mobile app eat battery?
It is a PWA, not a heavy native app. It uses FCM push the same way WhatsApp does, and only wakes when a real message lands.
TL;DRBattery-friendly PWA, FCM push.
Still on the fence? Ask us on WhatsApp
Stronger together

Pairs naturally with

These features compound when you use them together.

AI

AI Voice Agent + AI Text Agent

Two AI workers. One brain trained on your business.
Voice Agent · live call
Text Agent · trained on your data
What's the return policy on orders over ₹5000?
Returns are free within 7 days of delivery for orders above ₹2000 — pickup arranged from your registered address.
Explore AI Voice Agent + AI Text Agent
CRM

CRM with Segmentation & Boards

Up to 10M contacts. Sliced any way you want.
New 12
Aisha K
FB Ad · Mumbai
Marcus C
Instagram · Singapore
Liu W
JotForm
Demo 4
Priya S
14 May · 11:30
Ravi I
15 May · 16:00
Won 3
Anita P
₹84,000 · Annual
Rohit V
₹36,000 · Quarterly
Explore CRM with Segmentation & Boards
Social

Comment-to-DM Automation

A comment becomes a conversation.
B
@brandhandle
A
@arjun.99: PRICE please 🙏
Sent on DM — check your inbox 💬
↓
Direct Message · sent 2s ago
Hey Arjun! Here's the price list for the new collection — would you like to grab one before the launch sells out?
Explore Comment-to-DM Automation

Ready to put Omnichannel Inbox to work?

Start a free trial in minutes — pick a plan, set up your workspace, and see the difference on your own conversations. Cancel anytime before the trial ends and you won't be charged.

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